What is the relationship between quality of working life, work–life balance and quality of life?

Purpose>The study investigates the relationship between quality of work life (QWL), work–life balance (WLB) and quality of life (QoL), with reference to corporate social responsibility (CSR) approaches used at the Shangri-La, B&B and Rui hotel companies.Design/methodology/approach>The study draws on the literature and on comparative case study analysis of three very different companies.Findings> The findings indicate that CSR practices have a positive impact on QoL, regardless of company size, location or type of initiative, and that they underline the importance of education as a key to success.Originality/value>This article concentrates on the concept of QoL and explores different applications of the idea in various environments.